Frequently Asked Questions

Q: When does my credit card get charged?
A: Customers using PayPal are immediately charged for their orders. We have a "Pre-pay" policy to protect ourselves from insufficient funds or fraudulent orders.
Q: Should I pay Sales Tax?
A: Yes, all purchase taxes are due upon ordering.
Q: What is the Shipping cost?
A: All items are shipped FREE of charge to our warehouse at 2695 Skaha Lake Rd. Home Delivery options are available at an additional fee.
Q: Do you have a store or showroom?
A: We do not have a retail store/showroom @ #105-2504 Skaha Lake Rd, Penticton, BC. Selling online is a more efficient business model that allows us to offer a much larger selection and better prices than most retail stores.
Q: Do you have a printed catalogue?
A: Sorry, but in an effort to keep our prices as competitive as possible, we do not produce a printed version of our online catalog. Our web site has been developed for the purposes of viewing, searching, and purchasing great furniture. We strive to provide you with the same great service and experience as a trip to your local furniture store!
Q: How will my furniture ship?
A: Your furniture will arrive pre-paid to our warehouse at 2695 Skaha Lake Rd, Penticton, BC.
Q: Can I get home delivery?
A: Yes, we can arrange a home delivery. Please see our home delivery service information under the About Us tab on the website.
Q: What Is Your Warranty/Guarantee Policy?
A: All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.
Q: What is a Guardsman Furniture Protection Plan?
A:

It's a Protection Plan against accidental staining and damage caused by the consumer.

IT'S NOT A WARRANTY OR EXTENDED WARRANTY.

IT'S NOT AN INSURANCE PLAN.

Q: Who handles missed or broken parts?
A: We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you who to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied.
Q: What if My Shipment Arrives Damaged?
A: Please review our damage and return policies.
Q: What is the Cancellation Policy?
A: Order can be cancelled anytime before it ships, for a full refund. If you wish to cancel an order that has already shipped, you will be charged a 15% restocking fee and all ACTUAL home delivery charges both ways. NO EXCEPTIONS. This policy is standard for all of the items on our website.
Q: What is the Return Policy?
A: We are confident that you will be pleased with your purchase. If you are not satisfied or it does not fit as well as you hoped in your space or match your d├ęcor, you won't be stuck with an item you cannot use or that you do not want. You may return it anytime before it ships and get a complete refund. All returns must be authorized by us prior to return. Please e-mail us prior to returning and we will provide return shipping instructions. Returned items must be shipped to us within 30 days of receipt. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable. Remember, All returns are subject to round trip delivery charges. All returns for any reason are subject to a 15% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip delivery charges will still apply. Refunds will be processed once products are returned to the distribution centre. This policy is standard for all of the items on our website. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture.
Q: Can you provide a sample of Finish Colour?
A: In some cases, we can provide Colour Samples, depends on the manufacturer. At the same time, we do our best to accurately show the finish colours of each piece we carry, however colours can vary by personal perceptions, monitor type and age, video card differences and printing variations. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation: style, dimensions, colour, etc. Hummingbird Furniture will not accept any complaints regarding wrong colour or style. If you are still uncertain of the colour, visit our showroom at #105-2504 Skaha Lake Rd, Penticton, BC.