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Terms of Service

Terms of service

Cancellation Policy

  • Order can be cancelled anytime before it ships, for a full refund.
  • If you need to make any changes to your order, please contact us A.S.A.P. at 250-276-7135
  • Once an order has been shipped, it cannot be cancelled.
  • If you refuse an order, it will then fall under our standard return policy (see below), where roundtrip shipping costs and 15% Restocking Fee will be deducted from your refund.

Return Policy

We are confident that you will be pleased with your purchase. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation: style, dimensions, color, quality, etc. In some cases, we can provide Color Samples and verify exact dimensions. At the same time, we do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations. Espresso, cappuccino, java, merlot, golden oak, medium walnut, etc. etc. etc. are not distinct colors, only someone's idea of what it should be. It will vary from vendor to vendor and from collection to collection. Due to the manufacturing process, specified dimensions of the product can slightly differ from the real dimensions. Hummingbird Furniture will not accept any claims regarding color, style, dimensions or quality of the product.

If you are not satisfied with the color, dimensions, quality or it does not fit as well as you hoped in your space, match your d├ęcor, you won't be stuck with an item you cannot use or that you do not want. You can return it within 30 days of receipt. All returns must be authorized by us prior to a return being processed. Please email us prior to returning and we will provide return instructions.

  • Returned items must be returned to us within 30 days of receipt.
  • Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable.
  • The cost of the delivery charges (both ways) is not refundable and will be deducted from the amount of your refund. 15% restocking fee applies on all returned items. Refunds will be processed once products are returned to our facility and inspected.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip delivery costs (if applicable)and 15% Restocking Fee will be deducted from your refund.

Damages Policy - Inspecting Your Delivery

Hummingbird Furniture takes all measures to prevent any damages. Our excellent packaging and shipping experience reduces the chances of damage. However, when your order arrives, please take the time to ensure the paperwork is accurate and that the correct item and number of cartons have been delivered.

Please also inspect condition of the packaging. If the carton(s) is damaged, open the box(s) and inspect the package contents for any shipping damage. The consignee has the legal obligation to open everything that was delivered to make sure there are no damages. The driver must wait for you to open all the freight, please do not sign anything until you have made a full inspection and you are completely satisfied with the condition of your furniture.

It is the customer's responsibility to thoroughly check over and visually inspect the merchandise before signing delivery paperwork.

Your signature on the Delivery Receipt is your acknowledgment that your merchandise is satisfactory and delivered in good condition. Any damage must be noted on the bill of lading (e.g. "DAMAGED"). All claims must be filed (Emailed) with pictures and description of the damage to our customer service department within 48 hours of the delivery time. hummingbirdfurniture@gmail.com.

If the carton(s) is severely damaged, please refuse it from the delivery company. Remember, you can refuse only damaged boxes, NOT WHOLE SHIPMENT. We will arrange for a replacement of damaged product to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will result in additional charges for the non-returned item.

Hummingbird Furniture reserves the right to repair or replace any damaged piece of furniture. It will be at the discretion of Hummingbird Furniture to have a professional furniture technician inspect the pieces to determine if the items will be repaired or replaced.